Quick answers about bookings, consultations, treatments, products, privacy, and payment. If you can’t find what you need, message us and we’ll guide you.
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You can book online via our booking page. Choose the service, pick an available time, and complete your details. If you’re unsure which service to select, message us with a short summary and we’ll guide you.
Yes. Rescheduling and cancellations depend on notice period and the type of service booked. Please refer to our Refund Policy for full details and timelines.
Your clinician will discuss your goals, relevant medical history, suitability, and the options available. We’ll explain realistic outcomes, potential risks/side effects, and the aftercare plan.
Yes. Please provide accurate medical history, allergies, and current medication information. This helps ensure treatments are safe and suitable.
Outcomes vary between individuals. We provide evidence-led recommendations and explain what’s realistic. Your plan will be based on clinical assessment and suitability.
Aftercare guidance is provided for treatments where relevant. If you have concerns after treatment, contact us and we’ll advise next steps or a review where appropriate.
Returns for eligible non-prescription items depend on condition and timeframes. For hygiene-sealed items and regulated products, restrictions apply. Please check our Refund Policy for the exact rules.
We accept standard card payments and may offer flexible payment options on selected services. If available, this will be shown at checkout or discussed during booking.
Yes. We handle personal data responsibly and in line with UK data protection requirements. Please read our Privacy Policy for full details on how data is used and stored.